Terms of Service

Last updated: 2/3/2026

1. Agreement to Terms

By accessing or using Genmark AI's AI Brand Visibility Platform and services ("Services"), you agree to be bound by these Terms of Service. These Services are intended for business use and by accessing them, you represent that you have the authority to bind your organization ("Client") to these terms.

2. Platform Services

Our AI Brand Visibility Platform monitors and tracks your brand's presence across AI platforms. You acknowledge that:

  • Visibility data reflects AI platform responses at the time of monitoring
  • Results may vary as AI platforms update their models and data sources
  • The platform uses aggregated, anonymized data to improve accuracy
  • You retain ownership of your brand information and reports generated

3. Data Processing and Security

We implement industry-standard security measures to protect your data. Our processing activities include:

  • Monitoring AI platforms for brand mentions and citations
  • Analysis of visibility trends and competitor positioning
  • Secure storage and transmission of business data
  • Regular security audits and updates

4. Service Level Agreement

We strive to maintain 99.9% platform uptime. Scheduled maintenance will be communicated in advance. API rate limits and usage quotas apply based on your subscription tier.

5. Intellectual Property

You retain ownership of your brand data and generated reports. We retain ownership of our platform, monitoring technology, and aggregated insights. Any improvements to our systems based on aggregated usage patterns belong to Genmark AI.

6. Acceptable Use

You agree to use our platform responsibly and in compliance with applicable laws. You agree to:

  • Not use the Services for discriminatory or harmful purposes
  • Comply with data protection and privacy laws
  • Provide accurate brand and business information
  • Use visibility insights and reports responsibly

7. Limitation of Liability

Genmark AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

9. Contact Information

If you have any questions about these Terms, please contact us at legal@genmark.ai