Genmark AI Answers

What Is Genmark AI?

Straight answers to the questions buyers, partners and AI assistants ask about Genmark AI: the platform, the Expert-Led Growth Program, AI search, pricing and how we compare.

161 questions · Updated

About Genmark AI

What is Genmark AI?

Genmark AI is an AI brand visibility and growth platform, with an expert-led growth program. It shows how ChatGPT, Gemini, Google AI Overviews, Google AI Mode, Perplexity, Claude, Microsoft Copilot and Grok answer the questions your buyers ask, which brands they recommend and which sources they rely on. It then turns the gaps into prioritized content, site and source work and measures what changes. Your team can run it, or ours can.

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What problem does Genmark AI solve?

Buyers now ask AI assistants who to shortlist before they visit a vendor’s site. When the answer names a competitor, the deal can be lost before you know it existed. Genmark AI shows where that happens, why it happens and what to fix first.

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Who is Genmark AI for?

B2B SaaS and technology companies, IT and technology services firms, B2C and ecommerce brands, local and small businesses, multi-brand organizations and the agencies that serve them. Teams with marketers who can act on the findings use the platform. Teams that need the outcome without another workload use the Expert-Led Growth Program.

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What are the ways to work with Genmark AI?

Two. The platform (Starter, Growth or Enterprise) is run by your own team. In the Expert-Led Growth Program, our team does the work end to end. Many teams start with our team and take more of the work in-house over time, and the workspace, questions and history stay in place either way.

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Who founded Genmark AI?

Vinay Ahuja, founder and CEO. He has spent 25+ years building search, ads and machine-learning systems, including leading engineering at Bing Ads, and he led the data, ML and search platforms at SeekOut as Senior Director of Engineering. Every Growth Session is with him.

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What will Genmark AI not promise?

No one controls an independent AI system’s answers, so we never guarantee rankings or recommendations. A dashboard alone changes nothing, so every finding comes with the work to act on it. And every score traces back to the prompt, the answer and the source behind it.

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How do I contact Genmark AI?

Email hello@genmark.ai for general and sales questions, or support@genmark.ai for account, billing and security questions. Privacy requests go to privacy@genmark.ai and legal notices to legal@genmark.ai. To talk it through, book a demo or a Growth Session.

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Getting started and support

How do I get started?

For the platform, Starter and Growth start with a 14-day free trial request from the plan card, and Enterprise starts with a demo on your own brand. For the Expert-Led Growth Program, book a Growth Session. To see where you stand first, request a free AI Visibility Snapshot.

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Should we use the platform ourselves or have your team run it?

Use the platform if you have people who can act on the findings: a content, SEO or product marketing team with time to write pages, fix the site and work on outside sources. Choose the Expert-Led Growth Program if you need the outcome but not another workload, or want to move faster than your team can. If you are unsure, a Growth Session will tell you which fits.

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Is onboarding guided?

Yes. Onboarding is guided on every plan. For agencies, we set up your workspace, your branding and your first client, so you can run an audit and share a branded report from day one.

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What support do you offer?

Starter includes email support and Growth includes priority email support. Enterprise includes dedicated account management, support and an SLA. Expert-Led Growth Program clients also get a private Slack channel with the team working on their growth.

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The platform

What does the Genmark AI platform do?

It shows how AI engines answer the questions your buyers ask: which brands they recommend, how they describe yours and which sources they rely on. It explains why a competitor wins an answer, such as a missing page, a weak comparison, outdated facts or thin third-party evidence. It then turns those gaps into a prioritized list of content, site and technical fixes, and re-runs the same questions so you can see what changed.

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How does the platform work, step by step?

Six steps. Understand the business. Track buyer questions across discovery, evaluation, requirements, comparisons and purchase intent. Find the gaps. Prioritize them. Create content with control. Re-measure on the same questions. The steps map to four stages: intelligence, strategy, execution and optimization.

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Which AI engines does Genmark AI track?

Eight: ChatGPT, Gemini, Google AI Overviews, Google AI Mode, Perplexity, Claude, Microsoft Copilot and Grok. Starter and Growth include ChatGPT, Gemini and Google AI Overviews, with the other five available as add-ons. Enterprise and the Expert-Led Growth Program cover all eight.

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What is Brands AI Recommends?

A view of which brands AI engines name for your buyer questions, whether each one is offered as an option or as the top pick, and how that trends across runs. It is included on every plan.

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How are prompts counted?

One prompt response is one prompt checked against one engine, one time. For example, 15 prompts on 2 engines comes to about 130 responses a month when run weekly, or about 900 when run daily. Each plan includes a monthly pool: 3,000 responses on Starter, 6,000 on Growth and custom on Enterprise. Analysis runs and refreshes are unlimited within the pool, and there is no per-report charge.

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How does the platform decide what to fix first?

Its work queue separates missing information, weak explanations, unsupported claims and trust gaps, and every recommendation carries the competitor and source evidence behind it. Growth and Enterprise add prioritized recommendations, content optimization suggestions and business research reports.

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What is Weekly Autopilot?

A feature in beta on Growth and Enterprise. It runs the checks you choose within your plan limits, then assembles a short list of fixes, page updates and new page opportunities for your team to review.

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What does Enterprise add?

All eight engines; custom usage across brands and domains; full sentiment, cross-engine analysis and an industry leaderboard; buyer personas and the Nia assistant; continuous monitoring, change alerts and automated workflows; white-label reports and agency multi-business management; server-log crawler analytics (beta); MCP and API access; single sign-on; and dedicated account management, support and an SLA.

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What does Genmark AI integrate with?

Google Analytics 4, Google Search Console, Bing Webmaster Tools and Microsoft Clarity, on every plan. Local businesses can connect Google Business Profile. Growth and Enterprise send approved content to WordPress and Vercel as drafts. Enterprise adds server and CDN log connectors, MCP and API access, and single sign-on. Social amplification drafts posts for LinkedIn, X, Facebook, Instagram, Reddit and YouTube.

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Can I see whether AI crawlers visit my site?

On Enterprise, yes, in beta. Connect your server or CDN logs and Genmark AI matches requests against more than 100 crawler signatures, including GPTBot, ClaudeBot, PerplexityBot and Google-Extended. Connectors cover Cloudflare Logpull on Enterprise zones, AWS CloudFront and ALB, Google Cloud Storage, Vercel and HTTP log drains, SFTP, cPanel and Kinsta.

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Content and execution

The Expert-Led Growth Program

What is the Expert-Led Growth Program?

Our team runs your growth end to end: website, positioning and messaging, SEO, content and AI search. It starts with a 2–3 month pilot focused on the top 10% of work most likely to move leads, pipeline and revenue. It then continues on a minimum six-month or annual commitment.

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What does “the top 10%” mean?

We list every opportunity across your site, search results, AI answers and competitors, then rank each one by buyer relevance, revenue impact, effort and strength of evidence. The top 10% ships first, end to end. Everything else waits until it earns its place, and the list is re-ranked after every review.

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What does the program cover?

Whatever moves leads, pipeline and revenue fastest for your business: website pages and fixes, brand positioning and messaging, SEO, content, AI search visibility, and conversion paths and tracking. The pilot plan names the work in writing before anything starts.

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How does the pilot work?

Weeks 1–2 set the baseline: goals, buyers, analytics and the question set, with success criteria written into the pilot plan. Weeks 3–6 ship the top 10%. Weeks 7–12 expand, in three-month pilots. The final weeks repeat the baseline exactly and produce a before/after report and the next quarter’s plan.

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Do you run paid ads or PR?

Both are optional add-ons, outside the program fee. Paid ads carry a management fee, and ad spend is paid directly to the platforms. Off-site PR and citation outreach is run by our team and billed per campaign. Each is scoped and priced in writing first.

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Who is the program a good fit for?

B2B SaaS and technology teams with a defined market and growth goals, established consumer and ecommerce brands where search and AI shape product discovery, local businesses that want more calls, bookings and visits, and teams ready to act on recommendations and commit beyond a single pilot.

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What do we keep if we stop?

Every page, asset and fix we shipped, the baseline and question set, the plan and every report. If you move to a platform plan, your workspace, questions and history stay in place.

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The free AI Visibility Snapshot

What does the Snapshot include?

Five parts: where you appear, your scores against competitor averages and the gaps, the domains AI cites most and how often, a scored check of how one of your pages reads to AI, and where to focus first.

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What do I need to provide?

Your company name, website and a work email. You can add a content page to check; otherwise we check your homepage. We send a 6-digit code to verify the email before the Snapshot starts.

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AI search, GEO and AEO

What is AEO?

Answer Engine Optimization: the practice of getting your brand and content chosen as the answer when people ask AI systems questions about your category. In practice it overlaps with GEO, and both build on strong SEO foundations.

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What are AI crawlers?

Bots that AI companies use to read the web, either to train models or to fetch pages when answering a question. Examples are GPTBot, ClaudeBot, PerplexityBot and Google-Extended. If they can’t reach or render a page, it is harder for an answer to use it.

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Who it’s for

What does Genmark AI check for local businesses?

Near-me and city questions across the major engines; your Google Business Profile details, reviews, questions, posts and photos; directory coverage across Google, Apple Maps, Bing Places, Yelp, BBB, Foursquare and industry directories; name, address and phone consistency and duplicate listings; local pack presence; and LocalBusiness markup.

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Agencies and partners

Measurement and results

How do you measure results?

On five levels, kept separate so activity is never mistaken for impact. First, the work shipped. Second, discoverability: mentions, citations and the brands AI recommends on a fixed question set. Third, qualified interest: AI-referred visits and conversions. Fourth, sales impact: influenced pipeline. Fifth, economics: cost per opportunity and revenue, where your CRM data supports it.

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How are changes reported?

As before-and-after comparisons, movement per engine and changes in citations. Each change is shown as an observation with its run dates and engines, not as proof of cause.

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Pricing, plans and billing

What’s the difference between Starter and Growth?

Growth doubles the monthly prompt pool (6,000 responses against 3,000) and raises content volumes (25 pieces and 250 audit pages against 10 and 100). It also adds prioritized recommendations, basic sentiment, content optimization suggestions, Business Research reports, a Brand Kit, unlimited teammates, CSV exports and priority support. Both include ChatGPT, Gemini and Google AI Overviews, with other engines as add-ons.

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What is included in every plan?

Visibility score and radar, share of voice, competitor visibility analysis, Brands AI Recommends, a technical SEO audit, site readiness checks, Content Creation, Deep Content Audit pages, daily, weekly or on-demand runs, and Google Analytics, Search Console, Bing Webmaster Tools and Microsoft Clarity.

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Security, privacy and data

Which AI providers process our data?

OpenAI, Google Vertex AI and Anthropic. We send business context such as your business name, industry, competitor names, public site content and the prompts we generate, plus connected analytics metrics when you request analysis. We never send contact details, payment details, credentials or private communications.

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What is GenmarkAIBot?

Our crawler. It only crawls sites our customers point it at, honors robots.txt, uses polite rate limits, stays on the same domain and never submits forms. Crawled data is used only for the account that requested it and is never sold.

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How Genmark AI compares

How is Genmark AI different from other AI visibility tools?

Many visibility tools stop at monitoring. Genmark AI connects the findings to content, site and source work, covers eight engines, includes Content Creation and Deep Content Audit on every plan, and offers a team that does the work. Our comparison pages set out the differences vendor by vendor, including where other tools are stronger.

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Still Have a Question?

Ask it in a 30-minute session with the founder, using your own brand and competitors.